Introduction to Infrastructure
Lectures 101 • 40 slides
Narration
Session 101 Slide 1: Incident Management in Practice
Phase 7: Failure Response and Incident Management
flowchart TD
A[Incident Occurs] --> B[Incident Detection]
B --> C[Severity Level Determination]
C --> D[Response Team Formation]
D --> E[Stakeholder Notification]
E --> F[Statuspage Update]
F --> G[Troubleshooting]
G --> H[Recovery Confirmation]
H --> I[Post-Incident Review]
C --> J{Severity Level}
J -->|High| K[Emergency Response]
J -->|Medium| L[Standard Response]
J -->|Low| M[Normal Response]
Course Overview
- Incident management processes and best practices
- Effective communication with stakeholders
Learning Objectives for Session 101
- Incident classification
- Severity levels
- Utilizing Statuspage
- Stakeholder communication
Importance of Incident Management
- Enables organized response
- Rapid and consistent response
- Maintaining and improving reliability
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