On-call and Escalation
Lectures 95 • 40 slides
Narration
Session 95 Slide 1: Basic Flow of Incident Response
Phase 7: Incident Response and Incident Management
flowchart LR
D[Detection] --> T[Triage]
T --> R[Recovery]
R --> RP[Reporting]
RP --> Improvement
Course Overview
- Learn from the basics to the practice of incident response and incident management
- Acquire skills that can be immediately useful in the operational field
Learning Content of Session 95
- Overall flow of incident response
- Flow of detection, triage, recovery, and reporting
- Prioritization criteria
- Importance of communication
Why is incident response skill important?
- Directly linked to service reliability
- Minimizing user impact
- Ensuring business continuity
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